Industry Insights & Thought Leadership

Pax Database

Features:

Generate Client Account Statements for any period
Statements include transaction dates, references, due dates, status, and more
Set account currency per client
Include account summary with brought forward, totals, and closing balance

Dashboard

Flight & Crew Scheduling

Passenger Services

Client Management

Organisation Document Control

Staff Management

Aircraft Management

Maintenance Hub – MRO

Flight Operations

Quotations & Invoicing

Auditing & Reporting

Other QSS Settings

Features:

Create and maintain a detailed taxonomy of areas, hazards, and events to be utilised throughout the whole system
Determine a unique list of causal categories and factors to be utilised in corrective action submissions
Set up a list of external parties with a list of external users and their contact details, and specify which external entity can conduct audits and be audited
Define a list of notification types that can be sent in the system along with their deadline period and whether a certain notification type should restrict sign-on for users if not acknowledged
Specify if audits and reports should get auto generated subjects
Define a detailed list of possible impacted parties for the risk & hazard register

Management of Change

Features:

Create and conduct management of change (MoC) assessments
Define the date conducted, attendance register, scope and objective for each assessment
Link related bases/airports to an MoC assessment
Specify the area of each checklist item and also whether it is impacted or not
Assign hazards and risks to impacted items and optionally send out corrective action requests or RFIs for review to be linked to the risk & hazard register
Finalize and close-out MoC assessments and add impact assessment comments and request a review from team members
Create and maintain unique MoC checklists with applicable questions and discussion points
Combine checklists using MoC templates and include a default scope and objective, and define a default MoC team for each template
Predefine a customisable list of different MoC types/categories
Generate detailed MoC reports
Receive email alerts for any action requiring your attention

Regulatory Reports -PIC Discretion & Duty Violations

Features:

Capture hazards, pre‑risk and residual risk, issue findings/RFIs, and request close-out reviews
Manage Close‑out of reports with executive summaries and a full audit trail
Export full detailed reports for management and regulators

Reporting

Features:

Open investigation on a submitted report, view the submitted information, supply opening remarks, and specify the investigation team and their access
Create findings and send corrective action requests to internal users or external parties
Create and send requests for information (RFI) to colleagues
Review corrective action submissions and RFIs
Assign hazards, pre-risk, and residual risk to reports to link to the risk & hazard register
Close out reports by requesting a review from a colleague and supplying report close-out summary information and ask Musket Autopilot to assist with these summaries
Create and maintain company specific report categories/forms and specify the default investigation team for each report
Link related objects to your report category like aircraft, users, airports, clients, and more
Define a company specific risk matrix
Generate a comprehensive report for submitted reports with various filter options
Receive email alerts when new reports gets submitted and for any action requiring your attention

Auditing

Features:

Create audits by specifying start and end dates, scope, objective, and checklists to be used
Link different audit areas, entities, bases/airports, and aircraft to an audit
Conduct audits to assign different compliance outcomes to each question
Assign corrective action requests to internal users or external parties
Review corrective action submissions and assign hazards and initial/residual risk
Finalize and Close out audits by requesting a review from a colleague and supplying executive summaries, finding summaries, scope for improvement, and additional comments and ask Musket Autopilot to assist with these summaries
Create and maintain company specific audit checklists with related questions
Combine checklists using audit templates and include a default scope and objective, and define a default audit team
Specify audit team members’ access levels and responsibilities
Predefine different audit types, compliance types, and audit report configurations
Generate audit status reports with various filter options
Receive email alerts for any action requiring your attention

Findings & RFI Register

Features:

View all finding, corrective action, and request for information (RFI) details across all sections on one page
Review corrective action request, RFI, and extension request submissions
Direct in-app messaging with the responsible person
Export finding/request reports
Add standalone actions or RFIs

Risk Management

Features:

Link various sources of hazards and their associated risk to a single risk and hazard register
Define risk indices, associated risks, areas, impacted factors, risk controls & mitigation, and root causes to a hazard
View all linked sources and their related details for a hazard
Auto-generate associated risks, risk controls & mitigation, and root causes for a hazard with Musket Autopilot (integrated AI functionality)

Notifications & Tags

Features:

Create tags/notices with different tag types, validity periods, deadlines, and more
Target a specific audience (Applies to all users or select Roles and/or specific users)
Attach documents for users to read before acknowledgement
Acknowledge tracking: View acknowledged and unacknowledged users with timestamps
Send an email to unacknowledged users with one click

Overview

Features:

Corrective Actions overview by status (Approved, Overdue, On‑time, Pending review, etc.)
Reports chart categorising unopened, active, and closed reports
Active Audits bar shows audits Pending Start, In‑Progress, Pending Close‑out and other states
Risk Assessment Comparison compares pre- and post risk assessments according to your predefined risk tolerabilities
Findings per hazard graph that highlights hazards causing the most findings

Other Quote Settings

Features:

Quote Configurations – Define multiple configurations with company details, document code format, default aircraft base, distance units, quote currency, VAT %, discounts, turnaround times, and more
Document Layout – Define various formats for quote and invoice documents including bespoke terms and conditions
Quote Fields – Add custom fields to capture bespoke data on quotes

Services & Fees

Features:

Allocate various airport services and their related fees to auto-generate on quotations
Set up aircraft specific or aircraft type cost profiles according to distance or flight hours including other related standard fees and/or distance shortfall fees
Assign airports to specific classes per country with their related services and fees
Populate different handling companies and fuelling providers with related contact details

Routes

Features:

Add predefined routes to be used in quotes, with predefined distances, costs, and other applicable fees.
Routes can be assigned for use by specific aircraft or aircraft types

Quotes

Features:

Generate quotes with flight details with various fees for aircraft, airport, enroute, and general.
Define discounts, VAT, quote currency, cost calculation type (distance/hourly), different aircraft cost profiles, and more
Auto-populate various fees including landing, approach, parking, passenger, navigational, distance shortfall, and more
Copy previous quotes for easy quote generation, or create different quote templates
Create proforma invoices from single or multiple quotes to send to clients
Create invoices from single or multiple quotes including payment methods and due dates
Cancel and credit note invoices and view a full history of all invoices and credit notes for each quote
Submit approved quote flights directly to your flight schedule with all related details
Generate quote summaries to send to clients
Generate invoice reports with various filters for internal or external distribution

Maintenance Actions

Features:

Build nested maintenance programmes (e.g., basic inspections, class‑specific checks, life‑limited components) with task types, applicable aircraft and intervals (hours, cycles, landings, periods)
Produce a Scheduled Maintenance Actions Report
Set up and define Maintenance references, Minimum Equipment Lists, Repair Categories, stores and suppliers, plus rules for extensions and job‑card requests
Ability to define whether the maintenance interval source must derive from post flight actuals or manual logbook entries.

Technical Directives

Features:

Records Technical directives (ADs/SBs) with code, type, category, title, notes, published and effective dates.
Lets you submit new technical directives and record notes about compliance or applicability
Specify initial or recurrent intervals per technical directive
Link technical directives to specific aircraft, aircraft types, engines, propellers, or parts
Specify terminating action per technical directive

Tools & Equipment

Features:

Build a hierarchy of tool & equipment categories and types
Add tools & equipment with related details including:
- Manufacturer
- Part number
- Serial number
- Location
- History and more
Track date renewed and next due date with visual and email alerts
Keep attachments, change history, and comments
Generate a Tools & Equipment Items Report for export/print

3rd Party Operators

Features:

Maintain a directory of external companies for which maintenance is done including their related details
Aircraft and parts can be assigned to third party operators

Inventory

Features:

Add or manage parts and part types with all their related details including part numbers, serial numbers, assignments, and more
Group parts by Part Type, showing part numbers and the total quantity of parts
Assign parts to different components or move to stores
Allows adding of documents and comments for each part

Maintenance Aircraft

Features:

Manage maintenance aircraft and their related engines and propellers
Create and assign new engines and propellers with all their related details
Move engines and propellers to other aircraft or to stores
View full assignment history of engines and propellers

Ad Hoc Tasks

Features:

Add one-off maintenance jobs
Assign the task to an aircraft, airframe, engine, propeller, or specific component/part
Set due criteria by date or utilisation (flight hours, landings, cycles, engine hours, propeller hours)
Printable job cards, attachments, tech-log links, and a full review/approval audit trail
Request/review extensions, capture sign-off, and export history for compliance and trend reporting

Defers &
Defects

Features:

Tracks defects by code, description, defective part, aircraft, discovery date, and more
Submit new MEL or Non-MEL defects and link them with specific components or parts
Link MEL defects with a specific aircraft MEL for specific due intervals
Submit and/or review extension requests on MEL defects
Create maintenance jobs for specific or multiple defects with related work sheets

Maintenance Tracker

Features:

Lists every active aircraft with maintenance status indicators (maintenance overdue, upcoming, or in progress)
Access the Maintenance tracker of each aircraft to view all defects, technical directives, and scheduled maintenance tasks with their remaining intervals
Create maintenance jobs for single or multiple maintenance tasks with auto generated work sheets for each job
Generate detailed maintenance tracking and forecast reports
Access and capture Logbooks data for each aircraft.
Generate Aircraft Utilisation reports with all relevant airframe, engine, and propeller details and metrics
View all current and historical Job Cards with their related details in one place

Post‑Flight Actuals

Features:

Capture all post-flight actual details for single or multiple flights at a time
Optionally copy flight following data to post-flight actuals
Upload all related flight documentation for historical records
Receive system generated issue alerts for possible faulty post-flight actual data

Flight Following

Features:

Update flight status and log diversions and/or delays with linked delay codes
Capture flight details (departure/arrival times, passenger info, fuel figures, etc) live as they happen
Send out movement messages to impacted parties
Generate a Flight Following Report for operational overview.

Dispatch

Features:

Create new dispatch packages from your published flight schedule.
Dispatch packages includes crew briefs containing all flight and related details, passenger manifests, general declaration forms, and any other uploaded documents
View, edit, or export dispatch packages
Keep track of the full dispatch history

Aircraft Document Structure

Features:

Ensure no certificate, permit, or manual falls through the cracks with built‑in tracking and automatic emails
Build a hierarchical Aircraft Library tree
Set each document type as mandatory or optional
Specify default validity periods for specific documents

Fleet Management

Features:

Record aircraft registration, serial number, operator, nationality, model, passenger seating capacity, maximum take‑off weight (MTOW), and more
Enable or disable an airframe for Flight Operations, Maintenance Hub, and Documents
Manage a dedicated library per aircraft: assign required documents, store issue/expiry dates, upload files, and view status
Receive email alerts when aircraft documents are about to expire
Customise engine positions and post‑flight data fields when a type differs from the default
Generate comprehensive Aircraft Documents Reports showing document validity across your fleet, colour‑coded and with clickable links for quick review

Aircraft Types

Features:

Maintain each aircraft type’s ICAO designator, manufacturer, model(s), weight category, engine type/count, and class
Configure multiple models (e.g. PAX vs Cargo) under one type
Enable or disable each aircraft type for Flight Operations, Maintenance Hub, and/or Documents
Build Default Flight Data Fields—pick which values (Fuel fields, Hobbs, tach time, pax quantities, etc.) are required
Specify which fields must be mapped to maintenance hours and crew hours, or flight operations forms
Specify Default Engine Positions and their fields to be captured in post flight actuals
Set crew seat configurations per type/regulation to ensure correct rostering

Regulatory Reports
PIC Discretion & Duty Violations

Features:

Capture hazards, pre‑risk and residual risk, issue findings/RFIs, and request close-out reviews
Manage Close‑out of reports with executive summaries and a full audit trail
Export full detailed reports for management and regulators

Timesheets

Features:

View and record sign-on/off periods
View duty period and FDP period durations
Submit PIC Discretion and Duty Violation reports
Filter according to duties with PIC Discretions and/or Duty violations

Flight & Duty Tracker

Features:

View current Flight, Duty and FDP totals per person
FDP Overview timeline for all staff including duty phases and rest/off periods, plus indicators for current and maximum flight hours, duty hours, non-flight duty hours, and off day evaluations
Built‑in Rest evaluation (preceding rest, local nights, off‑day counters) with a live list of Applicable Rules

Crew & Staff Register

Features:

View assigned roles, endorsed positions, and base assignments
View and update staff compliance documents and receive notifications when items are about to expire
Check Operational Recency (General, IFR, Night) by aircraft type/class
See Flight Experience Summary totals by type/class
Manage and assign staff endorsements
Export a General Staff Details Report for audits or management reviews

Tools & Equipment

Features:

Build a hierarchy of tool & equipment categories and types
Add tools & equipment with related details including:
- Manufacturer
- Part number
- Serial number
- Location
- History and more
Track date renewed and next due date with visual and email alerts
Keep attachments, change history, and comments
Generate a Tools & Equipment Items Report for export/print

Bases

Features:

Add company bases and link each to the correct airport and time zone
Base data feeds scheduling, rosters, auditing, reporting, and notification targeting
Quickly view airport details of each base

Notifications & Tags

Features:

Create tags/notices with different tag types, valid periods, deadlines, and more
Target a specific audience (Applies to all users or select Roles and specific users)
Attach documents for users to read before acknowledgement
Acknowledge tracking: View acknowledged and unacknowledged users with timestamps
Send an email to unacknowledged users with one click

Document Review

Features:

Raise review requests per document issue/revision; assign one or multiple reviewers
Approve or Reject document reviews with remarks and a full audit trail
Request subsequent reviews on later revisions

Document Control

Features:

Organise company documents with different folders and document types
Store editable and hard‑copy files and track their published status, expiry, and more
Receive email notifications when documents are about to expire
Fine‑grained access for any document
Create a notification when publishing a document in one easy step
Access to shared company documents on the mobile app (even when offline)

Pax Database

Features:

Generate Client Account Statements for any period
Statements include transaction dates, references, due dates, status, and more
Include account summary with brought forward, totals, and closing balance

Tickets & Manifests

Features:

Generate QR‑coded e‑tickets per passenger with full itinerary
Issue group tickets for multi‑passenger, multi‑sector journeys
Produce Passenger Manifests with crew/aircraft details and PIC signature line

Bookings & Tickets

Features:

Work from a flight list tied to your published schedule
Add single passengers or group bookings across one or multiple sectors
Capture passenger details including ID/passport, nationality, weight, luggage, dietary needs, and more
Attach supporting passenger documents
See aircraft capacity, passenger counts, categories, and occupancy at a glance

Long Term Assignments

Features:

Record long term duty types and assignments for staff members across countries
Record staff travel between different assignments
See assignment history and total days per duty/location

Crew Rosters

Features:

View all staff duties at a glance
Assign flight duties, non-flight duties and rest/leave for staff members
View individual staff schedules in a calendar-style layout
Identify gaps, conflicts, and unassigned days
Edit schedules in line with compliance limits

Airports

Features:

Add and manage airports with codes, coordinates, and custom names
Link documents, charts, and runway details for each airport
Record and view known hazards, alternates, and operational restrictions

Schedule Planner

Features:

View both published and unpublished flights in a single planning tool
Spot potential compliance issues or duty violations before they happen
Visual alerts for maximum duty hours, rest periods, and FDP limits
Add, edit, or reschedule flights using real-time validation
Publish flights directly once all checks are passed

Flight Schedule

Features:

Schedule individual flights or set up repeating flight schedules
View only published flights with all their related details for complete operational clarity
Monitor FDP compliance, crew pairing, and aircraft assignments per flight
Timeline (Gantt) view to spot overlaps, gaps, or tight turnarounds at a glance
Receive warnings for crew operational and document recency
Leave comments on flights for other staff or crew members

Reporting & Action Requests

Features:

Submit various kinds of reports
View status of each submitted report
Submit additional submissions on a report
Receive notifications when a submitted report has started and closed investigation
Receive and action requests for information
Receive and action corrective action requests
Request time extensions on pending actions
Direct messaging between yourself and the requestor

Company Documents

Features:

View and access published company documents shared with you
View status of documents and expiry dates
Download company documents (if authorized)
Full offline access via the mobile app

Your Recency & Documents

Features:

All your personal and operational documents in one place
Receive alerts on document expiration
Edit and update your documents (if authorized)

Your Recency & Documents

Features:

All your personal and operational documents in one place
Receive alerts on document expiration
Edit and update your documents (if authorized)

Your Timesheets

Features:

View individual duties, sign on/off, and their durations
Track personal regulatory compliance and historical duty records
Submit duty violation and PIC discretion reports
Add or edit sign on/off periods

Your Flights & Recency

Features:

See upcoming and past assigned flights with all their related details
View and edit flight status
Add/edit post-flight data (if authorized)
Aircraft and personal document status alerts
Receive personal operational recency alerts
View regulatory compliance for each sector
Submit duty violation and PIC discretion reports
Leave comments on individual flight sectors

Roster & Duty Calendar

Features:

Calendar-style overview of all personal duties, leave, off days
Visual FDP and rest compliance
Show off day calculations

Notifications & Tags

Features:

Receive notifications such as company memos, safety bulletins, notices, etc.
Acknowledge notifications and their attachments
Re-read historical notifications

Personal Dashboard

Features:

Real-time FDP, Duty, and Rest compliance tracking
View Off Day evaluation
Track Operational Recency including general, IFR, and night recency

Main Dashboard

Features:

Sign on and off with the click of a button
View various alerts customized according to your role
Submit various types of reports
Quick overview of today’s flights

Data Security You Can Trust

Features:

Control who can view accounts, add/edit receipts, and allocate receipts
Apply feature‑level rights (view/edit/full) by role
Keep financial actions limited to authorized personnel

Real-time ledger transparency

Features:

Account summary by period: debits, credits, closing balance
Detailed transaction list: invoices, credit notes, receipts, allocations, due dates
Status indicators (e.g., Paid, Allocated, Unallocated, Partially paid)
Open and export original documents (invoice/receipt/credit note) directly from the ledger

Smart Receipt Allocation

Features:

Record receipts in foreign or local currency with configurable exchange rates
Allocate a single receipt across single or multiple invoices
Generate professional receipt PDFs instantly
See running balances update in real time
Maintain a clear allocation history for auditability

Statements Made Simple

Features:

Generate Client Account Statements for any period
Statements include transaction dates, references, due dates, status, and more
Include account summary with brought forward, totals, and closing balance

Invoice in Seconds

Features:

Open a client’s Quotes & Invoices workspace directly from their profile
Create proforma/invoices, and link quotes to operational planning (as applicable)
Preview and download billing documents from within the client context

Know Your Clients

Features:

Create and edit client profiles (POC, contacts, address, VAT, etc)
Quick‑access to client accounts and their quotes & invoices
Set account currency per client
View live account balance

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